At BGBC, we believe delivering outstanding client experience and results every day is most important as trusted advisors. We know that you need someone you can rely on and trust.
To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest needs for improvement, we utilize the Net Promoter Score. This survey scores the firm on the basis of our clients’ response to one ultimate question — “How likely is it you would recommend us to a friend?” — and the reasons for their ratings.
We are grateful to share that we received an overall NPS score of 87 (on a scale of -100 to +100). Along with these stellar results:
100% of our clients feel we meet deadlines.
97% of those surveyed feel we provide innovative recommendations and proactive solutions.
This NPS score puts us above many well recognized brands and well above the industry average of 77.
Interested in learning more about our commitment to client satisfaction? We would love to hear from you. Feel free to contact us.